Shipping policy

Shipping Policy

Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been successfully placed.

Shipping Options
We ship to virtually every country in the world. We offer two shipping options so you can choose the one that best suits your needs:

  • Free Shipping: delivery in 5 to 8 business days, at no extra cost
  • Express Shipping: delivery in 3 to 5 business days, with an additional cost calculated at checkout

The estimated delivery times begin counting from the moment the order is dispatched, not from the date of purchase.

Delivery Times
While we make every effort to meet the estimated delivery times, these are only estimates and may vary depending on the final destination, weather conditions, local holidays, customs processing, and other factors beyond our control. We are not responsible for delays caused by shipping carriers or customs authorities in the destination country.

Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number, allowing you to follow every step of the delivery to your door.

Customs Fees and Import Taxes
Depending on your country, your order may be subject to customs fees, import taxes, or other charges set by local authorities. These fees are not included in the order total and are the customer's responsibility. We recommend checking your country's policies before completing your purchase.

Delivery Address
It is the customer's responsibility to provide a complete and accurate delivery address at the time of purchase. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.

Undelivered or Lost Orders
If your order is not delivered within the estimated timeframe, please contact us so we can investigate the status with the carrier. In rare cases of confirmed loss, we will evaluate reshipment or refund options in accordance with our Refund Policy.

Questions
For any questions about the status, timeframe, or process of your shipment, please contact us at suportyurevex@gmail.com. Our support team will be happy to help